Help
Support
Where to get help with your account, driver records, privacy requests or a technical problem.
Last updated: 15 October 2026
Drivers and induction users
Contact the haulage operator that invited you for changes to your personal details, document requirements, induction, employment, training or account access. The operator controls these records and can decide what action is appropriate.
Company administrators
Before contacting support, record the page you were using, what you expected to happen, the time of the problem and any visible error message. Do not email passwords, full driving licence numbers, passport images, medical records or other sensitive documents.
Technical support
Email support@haulagehq.co.uk. Include your company name and a short description of the issue. For an urgent account-security concern, put Security in the subject line.
Service status and safety
If HaulageHQ is temporarily unavailable, continue using your organisation’s approved contingency process. Never delay a safety-critical defect report, driver fitness notification or legally required action while waiting for technical support.